Reach
Interviewers on the list reached by phone
Hiring technology2 min read
HirePro automates interview scheduling at 44% lower cost.
Riya handles outreach, retries, callbacks, and system entry—removing the entire manual calling workload from the operations team's week.
Turnaround
To collect 80% of a 500-interviewer batch
Capacity returned
Operations team time won back every week
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Introduction
HirePro manages interview panels at enterprise scale. Before a schedule can be built, every interviewer needs to confirm the days and time bands they can commit to. Collecting those answers was a recurring phone job spanning thousands of interviewers each week.
Challenge
HirePro did not have a dedicated calling team. Operations managers placed the calls, followed up on unanswered numbers, and typed every outcome into the system themselves.
Nobody owned the calling
Coverage depended on whoever had a spare hour, so a batch took at least three days and some numbers were never reached.
Calling competed with operations
Most answered calls landed between noon and 5 PM—the busiest part of the team's working day—pushing higher-value work into the evening.
Thousands of entries by hand
Each interviewer commonly offered three or four slots, turning a batch of 500 people into thousands of rows to enter and verify.
Approach
Riya owns the batch from first dial to recorded availability. The AI scheduling agent confirms identity, collects committed days and time bands, manages every retry, and writes structured availability directly into HirePro's system.
Persistent, automatic retries
Unanswered numbers re-enter the journey, and requested callbacks are booked and placed without a separate task list.
Hundreds of calls in parallel
Riya works the full noon-to-5 PM answer window without a competing calendar, shrinking a multi-day process into hours.
Zero manual data entry
Confirmed slots land in HirePro's system as soon as the call ends, while a live dashboard shows progress and dispositions.
“The calling is completely off our ops managers' desks, and the schedule stays perfectly updated without anyone having to maintain it.”
Results
Three days of team capacity returned every week. Nine in ten interviewers are now reached, and 95% of calls close with the outcome recorded. End-to-end automation removed the manual burden and delivered the same work at 44% lower cost than a dedicated hire.
Automated
Slot collection and system logging with no manual oversight
Team capacity
Handed back to the operations team every week
Lower cost
Compared with doing the same work through a dedicated hire
