01.
Guide enquiriesto paid reservations.
Use live availability, rates, and policies to recommend rooms and recover abandoned bookings.
Turn every guest enquiry into a booked, supported stay.
Osvi connects guest conversations to live availability, rates, reservation policy, PMS or CRS data, and property teams—carrying booking, pre-arrival, in-stay, and post-stay work across every channel.
SIGNALDay 1Activity 01
Guest asks about a room, then leaves checkout
Guest asks about a room, then leaves checkout. Osvi opens “Recover a booking and complete payment” with the customer and live operating context already attached.
- source
- live system
- context
- available
- status
- received
Trusted by customer operations team
Own the guest journey from enquiry to stay.
Agents combine live reservation, property, policy, and service context to complete the next action.
02.
Prepare arrivalsand grow guest value.
Confirm arrival details, guide check-in, and offer eligible upgrades or experiences.
03.
Resolve in-stay needsthrough completion.
Route housekeeping, maintenance, amenity, or checkout requests and follow through to confirmation.
One operating thread from first signal to final outcome.
Every specialist works from the same memory, follows the same approved operating context, and records what happened for the next interaction.
Customer history, system state, and prior decisions travel together.
Agents read and write through the tools already running the operation.
Escalations arrive with the reason, evidence, and next action intact.
Explore other industries.
The operating model stays consistent. The customer, systems, policies, and completion criteria change with each industry.