AI agents for hotels, from booking to checkout.
Osvi's AI agents answer your guests 24/7 by phone, WhatsApp, website chat, Instagram, Messenger, and email, in more than 50 languages. They take direct bookings at live rates, check guests in before arrival, route requests to your teams, and ask for the review. Your staff handle the conversations that need a person.
Last updated
Trusted by hostel and hotel brands
- First reply to a new guest, day or night
- ~5 sec
- Answers on every channel, including the phone
- 24/7
- Languages guests can write and speak in
- 50+
- Live PMS integrations, from Cloudbeds to Oracle OPERA
- 4
One agent for the whole guest journey
Guests contact you before they book, before they arrive, during the stay, and after they leave. Osvi answers at each stage with the reservation in front of it, so guests don't repeat themselves and your team sees one history per guest.
01 · Booking
Turn inquiries into direct bookings
A guest who calls or messages you is ready to book direct. Osvi replies in seconds, quotes live rates, and sends the payment link.
- Answers at any hourRates, rooms, and policies, at 3pm or 3am.
- Missed calls recoveredThe AI receptionist picks up when your desk can't.
- Group quotesRooms, meals, and discounts priced in one chat.
02 · Pre-arrival
Check guests in before they arrive
Osvi sends the welcome, collects check-in details in the chat, and offers the upgrades the booking qualifies for.
- Online check-inID and arrival time written to your PMS.
- Welcome messageDirections and house rules, timed from the booking.
- Upgrades and extrasBetter rooms, early check-in, and transfers.
03 · In-stay
Answer guests and route requests
Osvi answers questions in the guest's language, sends each request to the right team, and tells the guest when it's done.
- Concierge answersWifi, breakfast hours, and tours in 50+ languages.
- Requests to your teamsHousekeeping and maintenance, with the room number.
- In-stay offersSpa, dinner, and late checkout while guests make plans.
04 · Check-out
Make departure easy and ask for the review
On the last morning Osvi offers a late checkout, books the taxi, and sends the review link once the guest has left.
- Late checkoutOffered when housekeeping can turn the room in time.
- Departure detailsCheckout time, luggage storage, and transfers.
- Review requestsEvery guest gets a link; low scores reach your manager.
05 · Post-stay
Bring guests back to book direct
Osvi thanks the guest, follows up on any complaint, and sends a direct-booking offer for the next visit.
- Thank-you messageIn the guest's language, with the receipt attached.
- Complaint follow-upA ticket for your team, with the booking attached.
- Return-stay offersDirect-booking offers sent with your WhatsApp templates.
Answer guests where they write to you.
One agent and one guest history across every channel.
PhoneAn AI receptionist answers your property lines 24/7 and takes reservations.WhatsAppBookings, check-in, requests, and offers in the chat guests already use.Website chatThe same agent on your website and booking portal, quoting live rates.
Instagram and MessengerReplies to direct messages from guests who find you on social media.
EmailAnswers to booking and pre-arrival emails, with the reservation looked up first.
One console for your whole team
Inbox, campaigns, contacts, and reports in one place. These are Osvi's own screens, shown with a sample resort.
One inbox for every guest conversation
WhatsApp, Instagram, web chat, email, and calls in one list. The agent answers, your team sees each conversation with the booking and what the guest asked for, and takes over in one click.
Campaigns you can measure in bookings
Send a WhatsApp offer to past guests and follow it from sent to read, clicked, and booked, with the revenue each campaign brought in and the replies the agent handled.
Guest journeys that run from the reservation
Start on booking confirmed, wait until a week before arrival, send the welcome and check-in link, and branch: guests who checked in get an upgrade offer, the rest get a call from the voice agent.
Every guest, every stay, in one profile
Contact details, consent, preferences, stays, conversations, and purchases on one timeline, with the guest's best channel and the offer they're most likely to take.
Reports across every property and channel
Conversations by channel, how many the AI resolved without staff, first-response times, and guest satisfaction, for one property or the whole group.
Answers your team can check
The agent answers from your property information and reads prices, availability, and policy from your PMS for each reply. Osvi logs each answer with the data behind it, so your team can see why the agent said what it said. Zostel's hallucination rate is under 1%, and each change to its agents passes more than 250 test scenarios before it ships.
- Answers from your own property data
- Prices and policies run as rules in code
- Handoff to staff with the booking attached
- Review every conversation in Observability
Is breakfast included for my kids?
Yes. Your rate includes breakfast, served 7:00 to 10:30 on the terrace, and children under 6 eat free.
- Rate planFlexible + breakfast · CloudbedsUSED
- Property infoBreakfast 7:00 to 10:30, terraceUSED
- PolicyChildren under 6 eat freeUSED
Connected to your PMS
Agents read availability, rates, and policy from all major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, write bookings and check-in details back, and track each payment link until the guest pays. Osvi keeps rates out of the prompt, so when you change a rate, the next quote uses it.
Osvi agents
Cloudbeds- Availability readNov 14 to 16 · 6 room typesREAD
- Reservation createdPriya S. · 2 nights · $96WRITE
- Payment receivedWebhook · reservation updatedEVENT
Zostel results in numbers
Zostel is India's largest backpacker hostel brand, with 111+ properties across 70+ destinations. It runs Zobu on WhatsApp, a group booking agent across chat and voice, and a voice agent on property phone lines.
Plans for hotels and hostels
Each plan covers a property with up to 5 rooms, plus a one-time setup fee. Larger properties pay by room count, so ask us for your price. Any plan can add the AI phone receptionist, billed by the minute on top.
Starter
Website chat that answers guests and takes direct bookings.
$59per month, up to 5 rooms, billed yearly+ $59 one-time setup
- AI chat agent on your website
- Answers from your property information
- More than 50 languages
- Booking flow linked to your booking engine
- Handoff to staff with the chat attached
- Conversation history and basic analytics
- AI phone receptionist (billed extra)
Pro
For hotels that hear from guests on social media and email.
$129per month, up to 5 rooms, billed yearly+ $399 one-time setup
- Everything in Starter, plus:
- Instagram and Facebook Messenger
- Email conversations
- Payment links in the conversation
- Group booking quotes
- Several properties, each with its own rules
- AI phone receptionist (billed extra)
PremiumMost popular
The full guest journey on WhatsApp, from booking to the next stay.
$309per month, up to 5 rooms, billed yearly+ $649 one-time setup
- Everything in Pro, plus:
- WhatsApp booking agent and guest messaging
- Integration with all major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERA
- Online check-in written to the PMS
- Guest requests routed to your teams
- Automated WhatsApp messages for welcome, upgrades, late checkout, reviews, and return stays
- AI phone receptionist (billed extra)
Enterprise
For hotel groups and chains with their own systems and rules.
Custompriced for your portfolioSetup scoped with you
- Everything in Premium, plus:
- Journey, Conductor, and Evals
- Custom integrations and concurrency
- Custom phone numbers
- Forward-deployed engineers
- AI phone receptionist (billed extra)
Prices exclude taxes.
Frequently asked questions
To estimate what moving bookings off OTAs is worth, try the direct booking calculator.
What do Osvi's AI agents do for hotels and hostels?
Osvi's agents answer guests at any hour by phone, on WhatsApp, in chat on your website, on Instagram and Messenger, and by email. Before the stay they quote from live availability and rates, create the booking, send the payment link, and price group stays. Before arrival they check guests in online. During the stay they answer questions and route requests to your teams, and after checkout they ask for a review and send return-stay offers. Your team gets anything that needs judgment, with the context attached.
How do AI agents help hotels get more direct bookings?
A guest who messages you on WhatsApp, opens the chat on your website, or calls your property is trying to book direct. If that guest waits an hour for a reply or the call rings out, they book on the OTA. An agent that replies within seconds and sends a payment link in the same conversation keeps the booking on your own channels.
Which systems does Osvi connect to?
Your property management system (PMS), such as Cloudbeds, Apaleo, Mews, or Oracle OPERA, booking engine, or channel manager for availability and rates; your payment gateway for payment links; WhatsApp through Meta or a provider such as Gupshup; and, for calls, your telephony provider or US phone numbers from Osvi.
Will the agent make up prices or promise rooms we don't have?
No. The agent reads prices, availability, and policy from your systems through APIs for each quote, and Osvi runs pricing rules in code. Zostel's hallucination rate is under 1%, and each change to its agents has to pass more than 250 test scenarios before it ships.
What happens when a guest needs a person?
The agent sends cancellations, disputes, complaints, and special requests to your team as one ticket with the guest's number, booking, and issue attached. Your staff reply from that ticket without asking the guest to repeat anything.
Does Osvi work for hostels and small hotel groups?
Yes. Zostel, India's largest backpacker hostel brand, runs Osvi agents on WhatsApp, for group bookings, and on phone lines across 111+ properties. The agents route each inquiry to the right property and apply that property's rules.
How much does Osvi cost for a hotel?
Hotel plans start at $59 a month for up to 5 rooms, billed yearly, or $65 billed monthly, plus a one-time setup fee from $59. We price larger properties by room count. Starter covers website chat. Pro, at $129, adds Instagram, Messenger, and email. Premium, at $309, adds WhatsApp, PMS integration, online check-in, request routing, and automated guest messages. Enterprise pricing is custom. Prices are also shown in GBP, EUR, and INR.
Are phone calls included in the plans?
You can add the AI phone receptionist to any plan. It answers 24/7 in every US time zone, with US English voices, on your existing number or a local US number from Osvi, and it places callbacks to US numbers. Calls are billed by the minute from $0.053, the rate falls as monthly volume grows, and each phone number costs $5.26 a month.
Can guests check in online before they arrive?
Yes, on Premium and Enterprise. A few days before arrival the agent asks the guest on WhatsApp for their arrival time and ID, and writes both to the reservation in your PMS. Your desk only has to hand over the key.
Explore Osvi for hotels.
Use cases, PMS integrations, and guides for hotels and hostels.