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AI receptionist for independent hotels.

Independent and select-service hotels get the same calls and messages all day: is a room free tonight, what's the rate, is parking included, can I check in early. Osvi's AI receptionist answers each one on your front desk number at any hour, quotes from your live rates, takes the reservation, and sends the payment link during the call.

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Answers when the desk is busyReservations from live PMS ratesVoice from $0.053 a minute

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Case study
Case study

A front desk of one or two

An independent hotel often runs a shift with one or two people at the front desk. The same person checks guests in, answers the phone, and replies to WhatsApp and email. When two guests are standing at the desk, the third call rings out, and that caller books the next hotel on the list or goes back to the OTA.

Most of those calls and messages repeat. Callers ask about availability and rates for their dates, parking, breakfast, pets, and check-in times. Messages ask the same things, plus changes to a reservation. Each one takes a few minutes, and after-hours calls go to voicemail.

Osvi's AI receptionist answers on your existing number or a local US number. It reads availability and rates from your property management system (PMS), takes the reservation, and sends the payment link on WhatsApp while the guest is on the line. The same agent answers website chat and WhatsApp, so a guest who calls today and messages tomorrow doesn't repeat anything.

Zostel runs Osvi agents across 111+ properties, and each member of its operations team now handles 10 times the volume they did before. Refunds, complaints, and special requests still reach your staff, as a ticket with the caller's number, the reservation, and a summary of the call.

Read more: AI voice receptionist for hotels · Compare Osvi with other hotel AI tools · What an AI receptionist costs

Key facts

Osvi AI receptionist for independent hotels: key facts
ChannelsPhone, WhatsApp, website chat, Instagram, Messenger, and email
LanguagesMore than 50, including English, Spanish, German, and Hindi
PMS integrationsAll major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, or a custom API
Reply timeCalls answered on the first ring; messages in about 5 seconds
Setup time1 to 2 weeks
Pricing modelCalls billed by the minute, from $0.053, with no plan required; guest messaging on a monthly plan by room count, from $59 for up to 5 rooms
Data handlingOsvi encrypts guest data in transit and at rest and doesn't train AI models on it; the hotel owns the data

What happens when the desk can't pick up

The agent quotes from the rooms and rates in your PMS, so the price on the call matches the payment link.

  • Answer on the first ring
  • Quote and reserve
  • Send the link, flag the rest

One agent for the phone and the inbox

A small team can't watch four channels at once. The agent answers all of them from one guest record.

  • After-hours calls
  • Direct bookings
  • Callbacks
  • Handoff to the front desk

Proof from Zostel's front desks

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

Which AI phone agents should independent hotels shortlist for small front desk teams?

Shortlist agents that answer the call themselves, read live rates from your PMS, take the reservation, and publish their price. Osvi's AI receptionist answers 24/7, books from Cloudbeds, Apaleo, Mews, or Oracle OPERA, sends the payment link during the call, and bills voice by the minute.

What is the best AI receptionist software for independent hotels?

The best fit for an independent hotel covers the phone and the inbox with one agent, so a small team has one tool to manage. Osvi answers calls, WhatsApp, website chat, and email from one guest record, takes direct bookings from live rates, and hands anything that needs judgment to your staff as a ticket.

Does voice AI work for select-service properties with a lean front desk?

Yes. A select-service hotel gets a narrow set of calls: availability, rates, parking, breakfast, and check-in times. The agent answers those from your PMS and property information at any hour, so the one person on shift can stay with the guest at the desk. Unusual requests go to that person as a ticket.

How much does an AI receptionist cost for an independent hotel?

Osvi bills voice by the minute, from $0.053, and the rate falls as monthly minutes grow. A hotel that takes 600 minutes of calls a month pays about $32. You can buy voice alone, or add it to a hotel plan with website chat from $59 a month for up to 5 rooms.

Which property management systems does it work with?

Osvi works with all major property management systems, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, and with booking engines and custom APIs. The agent reads live availability and rates for each quote. With write access, it creates the reservation in your PMS during the call or chat.

Explore more for hotels.

Use cases, PMS integrations, and guides for hotels and hostels.