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AI receptionist for resorts.

Resorts get two kinds of calls and messages: people planning a trip who ask about dates, room types, packages, and transfers, and guests on property who ask about the spa, dinner, and late checkout. Osvi's AI receptionist answers both at any hour, quotes from your live rates, takes the reservation, and sends each in-stay request to the right team.

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Covers seasonal call surgesBooking calls at any hourGuest requests sent to your teams

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Case study
Case study

Calls that arrive in waves

A resort's phone is quiet for weeks and then rings all day. Booking calls pile up before school breaks, long weekends, and peak season, and most resorts can't staff the reservations line for the peak all year. Callers left on hold hang up and book another resort.

The calls also arrive outside office hours, because people plan vacations in the evening. At Zostel, about one in five property calls arrives before 9am or after 9pm. A front desk that covers arrivals, departures, and guests on property has little time left for a 15-minute call about room types.

Osvi's AI receptionist answers your reservations line and your guest line. It reads availability and rates from your property management system (PMS), compares room types for the caller's dates, takes the reservation, and sends the payment link on WhatsApp during the call. It answers several calls at once, so a surge doesn't put callers on hold.

For guests on property, the agent answers questions about the spa, restaurants, activities, and checkout from your property information, and sends housekeeping and maintenance requests to the right team with the room number. Refunds, complaints, and special arrangements go to your staff as a ticket with a summary of the call.

Read more: AI voice receptionist for hotels · Compare Osvi with other hotel AI tools · After-hours calls at resorts

Key facts

Osvi AI receptionist for resorts: key facts
ChannelsPhone, WhatsApp, website chat, Instagram, Messenger, and email
LanguagesMore than 50, including English, Spanish, German, and Hindi
PMS integrationsAll major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, or a custom API
Reply timeCalls answered on the first ring; messages in about 5 seconds
Setup time1 to 2 weeks
Pricing modelCalls billed by the minute, from $0.053, with no plan required; guest messaging on a monthly plan by room count, from $59 for up to 5 rooms
Data handlingOsvi encrypts guest data in transit and at rest and doesn't train AI models on it; the hotel owns the data

A booking call during peak season

The agent works from live availability, so it doesn't quote a villa that sold an hour ago.

  • Answer the surge
  • Compare and quote
  • Reserve and follow up

Reservations line and guest line

One agent takes booking calls from future guests and requests from guests already on property.

  • Seasonal surges
  • After-hours booking calls
  • In-stay requests
  • Offers during the stay

Proof from Zostel's phone lines

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

Which voice AI should independent resorts shortlist for booking calls with limited front desk cover?

Shortlist voice AI that takes the reservation on the call, since a resort with limited front desk cover can't call everyone back. Osvi's AI receptionist reads live rates from your PMS, compares room types, books the stay, and sends the payment link on WhatsApp while the caller is still on the line.

Can voice AI handle seasonal call surges at a beach resort?

Yes. The agent answers calls as they arrive and takes several at once, so peak-season callers don't wait on hold. Pay-as-you-go includes 5 simultaneous conversations, and Enterprise sets a higher limit for your peak. Osvi bills voice by the minute, so a quiet month costs less than a busy one.

Which platforms handle guest and property calls at a large resort?

A large resort needs one platform for booking calls and for guests on property. Osvi answers both lines, sends housekeeping and maintenance requests to the right team with the room number, and keeps each guest's calls and messages on one record. Enterprise adds custom phone numbers, concurrency, and integrations.

Does it work with a resort's property management system?

Yes. Osvi works with all major property management systems, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, and with booking engines and custom APIs. The agent reads availability and rates for every quote. With write access, it creates the reservation during the call.

How much does an AI receptionist cost for a resort?

Osvi bills voice by the minute, from $0.053, and the rate falls as monthly minutes grow. A resort that takes 2,000 minutes of calls in a peak month pays about $106 for them. Osvi prices guest messaging plans by room count, and each extra phone number costs $5.26 a month.

Explore more for hotels.

Use cases, PMS integrations, and guides for hotels and hostels.