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AI front desk for serviced apartments.

Aparthotels, serviced apartments, and extended-stay properties get fewer booking calls and more messages from guests in residence: how do I get in, when is housekeeping, can I stay another week. Osvi's AI front desk answers those calls and messages at any hour, checks guests in online, and sends each request to the right team.

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Answers with no one at receptionOnline check-in in your PMSRequests sent to your teams

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Case study
Case study

A front desk staffed for part of the day

Many aparthotels and serviced apartments staff the front desk for part of the day, or run without one. Guests arrive late, stay for weeks, and message when something comes up: arrival instructions, wifi, laundry, a parcel, a broken dishwasher. Over 25% of guest messages at Zostel arrive before 9am or after 9pm.

A long stay also brings questions a hotel stay doesn't. Guests ask about weekly and monthly rates, extending the reservation, housekeeping schedules, and invoices for their employer. Each one waits until someone is back at the desk.

Osvi's AI front desk answers on WhatsApp, website chat, email, and the phone. Before arrival it collects the guest's arrival time and ID and writes both to the reservation in your property management system (PMS). During the stay it answers from your property information and sends housekeeping and maintenance requests to the right team with the apartment number.

When a guest wants to stay longer, the agent checks availability for the extra nights and quotes them from your live rates. Refunds, complaints, and anything that needs a decision reach your team as a ticket with the guest's number, the reservation, and what they asked for.

Read more: AI voice receptionist for hotels · Guest messaging for hotels · Compare Osvi with other hotel AI tools

Key facts

Osvi AI front desk for serviced apartments: key facts
ChannelsPhone, WhatsApp, website chat, Instagram, Messenger, and email
LanguagesMore than 50, including English, Spanish, German, and Hindi
PMS integrationsAll major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, or a custom API
Reply timeCalls answered on the first ring; messages in about 5 seconds
Setup time1 to 2 weeks
Pricing modelMonthly plan by room count; WhatsApp, PMS integration and online check-in are on Premium, $309 a month for up to 5 rooms, billed yearly. Calls from $0.053 a minute
Data handlingOsvi encrypts guest data in transit and at rest and doesn't train AI models on it; the hotel owns the data

From booking to a long stay

Messages, calls, and requests sit on one guest record for the whole stay, however many weeks it runs.

  • Check in before arrival
  • Answer during the stay
  • Route what needs a person

Built for long stays and light staffing

The agent covers the hours your reception doesn't, on the channels long-stay guests already use.

  • Late arrivals
  • Stay extensions
  • Requests to your teams
  • Phone when it's urgent

Proof from Zostel's guest messages

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

What is the best AI guest messaging for aparthotels and serviced apartments?

The best fit answers long-stay questions, checks guests in online, and routes requests to your teams. On WhatsApp, website chat, and email, Osvi's agent collects the arrival time and ID before arrival, answers from your property information, and sends housekeeping and maintenance requests with the apartment number.

Can a virtual front desk cover an aparthotel when no one is at the desk?

Yes. Osvi's AI front desk answers calls and messages at any hour, so a guest who arrives late or has a question at night gets an answer in seconds. Requests that need a person, such as a lockout or a refund, reach your on-call team as a ticket with the guest's details.

Which AI phone platforms work for extended-stay properties?

Extended-stay properties need a phone agent that knows the guest's reservation and can quote longer stays. Osvi's AI receptionist reads live rates from your PMS, quotes extra nights or weeks, and shares one guest record with WhatsApp and web chat, so a guest in week three doesn't explain who they are.

Can guests check in online before they arrive?

Yes, on Premium and Enterprise. A few days before arrival the agent asks the guest on WhatsApp for their arrival time and ID and writes both to the reservation in your PMS. Your team sees who has checked in online and who still needs a reminder.

Which property management systems does it work with?

Osvi works with all major property management systems, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, and with booking engines and custom APIs. The agent reads reservations, availability, and rates from your PMS, and with write access it saves check-in details and new reservations there.

Explore more for hotels.

Use cases, PMS integrations, and guides for hotels and hostels.