AI receptionist for hotel groups.

A hotel group gets calls and messages for every property at once: which location has a room, what each one charges, and how to change a reservation at the right one. Osvi's AI receptionist answers for all of your properties, sends each caller to the right one, and quotes that property's live rates and policies.

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One agent for every propertyEach property's rates and rulesReports across the group

Last updated 10 Nov 2026

Trusted by hostel and hotel brands

Case study

Each property answers the phone its own way

In a hotel group, how a call goes depends on who picks up. One property answers on the second ring and quotes from the system. Another lets the phone ring out during check-in. A caller who tries your central number at night may not reach anyone.

Callers also don't know which property they need. They ask which location is closest to the airport, which has parking, and whether the rate is the same across town. Answering takes someone who knows every property's rooms, rates, and rules.

Osvi's AI receptionist answers your central number and each property's line. It works out which property the caller means, reads that property's availability and rates from your property management system (PMS), applies that property's policies, and takes the reservation. Groups running Mews, Cloudbeds, Apaleo, or Oracle OPERA connect each property once.

Zostel runs Osvi agents across 111+ properties, and the agents route each inquiry to the right property and apply its rules. Your group team sees calls, bookings, and handoffs for one property or all of them, and each property's staff get their own tickets when a guest needs a person.

Key facts

Osvi AI receptionist for hotel groups: key facts
Channels	Phone, WhatsApp, website chat, Instagram, Messenger, and email
Languages	More than 50, including English, Spanish, German, and Hindi
PMS integrations	All major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, or a custom API
Reply time	Calls answered on the first ring; messages in about 5 seconds
Setup time	1 to 2 weeks
Pricing model	Monthly plan per property by room count, from $59 for up to 5 rooms; Enterprise is custom. Calls from $0.053 a minute
Data handling	Osvi encrypts guest data in transit and at rest and doesn't train AI models on it; the hotel owns the data

One call to a group number

Each property keeps its own rooms, rates, and rules. The agent picks the right set for every call.

Find the right property
Quote that property's rates
Reserve and report

AI receptionist for hotel groups · how it works

Find the right propertyAsk where and when the guest wants to stay, and match the call to the right property from the city, area, or name they give.01
Quote that property's ratesRead live availability and rates from that property's PMS and apply its minimum stays and policies.02
Reserve and reportCreate the reservation at that property, send the payment link, and log the call in the group's reports.03

The same standard at every property

The group decides once how the agent answers. Each property supplies its own facts.

Consistent answers
Property-level rules
Property routing
Group reporting

AI receptionist for hotel groups · capabilities

Consistent answersON

Use one greeting, one booking flow, and one handoff rule across the group, in more than 50 languages.

Property-level rulesON

Keep each property's rates, room types, policies, and local information separate.

Property routingON

Send each caller to the right property, whether they dial the central number or a property's own line.

Group reportingON

See calls answered, bookings taken, and handoffs for one property or the whole group.

Proof from Zostel's 111+ properties

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Read the Zostel case study

Zostel · results

Capacity10×Volume each ops team member handles

First reply5 secAverage wait for the first reply to a new guest inquiry, at any hour

Booking growth+50%Rise in monthly bookings through the agents, June to August 2026

Frequently asked questions

Which AI receptionist platforms work for hotel groups with several properties?

Look for a platform that keeps each property's rates and rules separate and reports across the group. Osvi answers for every property from one setup, routes each caller to the right one, and quotes that property's live rates. Zostel runs Osvi agents across 111+ properties this way.

How does a hotel group keep the caller experience consistent across properties?

Put one agent on every line. With Osvi, the group sets the greeting, the booking flow, and the handoff rules once, and each property supplies its own rooms, rates, and policies. A caller gets the same quality of answer at any property and at any hour, in more than 50 languages.

Is there an AI assistant for a hotel group running Mews?

Yes. Osvi works with Mews, along with Cloudbeds, Apaleo, and Oracle OPERA. The agent reads each property's availability and rates from Mews for every quote and, with write access, creates the reservation there. Guests can reach it by phone, WhatsApp, website chat, Instagram, Messenger, and email.

Can each property keep its own rates and policies?

Yes. Each property has its own rooms, rates, policies, and local information, and the agent applies the right set once it knows which property the caller wants. Staff at each property update their own information in the Osvi dashboard, and the agent uses it on the next call.

How is Osvi priced for a hotel group?

Osvi prices hotel plans per property by room count, from $59 a month for up to 5 rooms, billed yearly. Groups and chains with their own systems use Enterprise, which has a custom price and adds custom phone numbers, concurrency, and integrations. Osvi bills voice by the minute, from $0.053.

Explore more for hotels.

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