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Osvi vs HiJiffy for hotel guest messaging and calls

Osvi answers hotel guests on website chat, WhatsApp, Instagram, Messenger and email, works with all major PMSs, and each plan starts $50 a month below HiJiffy's. It also answers your phone with its own AI receptionist, where HiJiffy hands calls to an external partner.

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Plans start $50 lowerOwn AI phone receptionistEmail answered by the AI

Osvi or HiJiffy: which is better for your hotel?

Osvi. Each Osvi plan starts $50 a month below the matching HiJiffy plan, and Osvi's own AI answers your phone. Its agents also reply to guest email from your own property information, and your team can step in on any thread.

$50 a month less to start

Osvi Starter, Pro and Premium start at $59, $129 and $309 a month billed yearly. HiJiffy's Basic, Pro and Premium start at $109, $179 and $359.

Its own AI on your phone line

Osvi's receptionist uses the same PMS connection and guest record as your chat agents, and sends the payment link on WhatsApp during the call. HiJiffy answers calls through an external partner.

Email answered from your own data

From the Pro plan, Osvi's agents reply to guest email using your property information and policies, and your team can take over any thread. HiJiffy's AI drafts replies through a paid add-on, and staff approve each draft.

Osvi vs HiJiffy: features and pricing

Osvi and HiJiffy compared on channels, hotel systems and pricing
FeatureOsviHiJiffy
Built forHotels, hostels and hotel groupsHotels and hotel groups
AI phone receptionistIts own AI on any plan: answers 24/7, quotes live rates, takes the reservationThrough an external partner; HiJiffy's own Voice feature reads guest voice notes
WhatsAppAnswers, quotes and books inside the chatPremium plan, or an add-on on Pro
Website chatOn every planAll plans
Instagram and MessengerFrom the Pro planPro and Premium
EmailFrom the Pro plan; replies from your own property data, and staff can take over any threadAI drafts replies through a paid add-on; staff approve each draft
Hotel PMS integrationsAll major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERAOn the Premium plan, from $359 a month
Books rooms from live ratesQuotes live availability and creates the reservation in your PMSChecks availability and guides the guest to book through the booking engine
Payment links in the conversationSends the link in the chat, or on WhatsApp during a call, and chases unpaid onesConnects to payment gateways; not described as an AI feature
Prices on its websiteStarter, Pro and Premium, in USD, GBP, EUR and INRStarting prices that rise with the number of rooms
How it's pricedMonthly plan covering up to 5 rooms; calls billed by the minutePer month, rising with the number of rooms
Starting price$59 a month billed yearly, $65 monthly, for up to 5 rooms$109 a month billed yearly; $115 monthly

Prices in USD before tax, November 2026. HiJiffy details from HiJiffy's pricing page; Osvi prices from our hotel plans.

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How Osvi and HiJiffy differ

Osvi answers the phone with its own AI

Osvi's AI receptionist works from the same property knowledge, PMS connection and guest record as your chat agents. It answers 24/7 on your existing number or a new US number, takes the reservation and sends the payment link on WhatsApp while the guest is still on the line. You can add it to any plan from $0.053 a minute.

HiJiffy's own Voice feature reads voice notes that guests send in chat and replies in text. For phone calls, HiJiffy connects to an external partner whose voice agents answer the line.

Osvi's plans start $50 a month lower

The plans line up feature for feature. Starter and Basic cover website chat, Pro adds Instagram and Messenger on both, and Premium adds WhatsApp and the PMS connection on both. Osvi starts $50 a month lower at each step, on yearly and monthly billing.

HiJiffy's Basic plan also caps you at 25 FAQ topics and 3 languages, and its generative AI starts on Pro. Osvi's Starter plan answers from your property information in more than 50 languages.

Osvi follows each booking through to payment

Osvi's agents read availability and rates from your PMS, create the reservation and send the payment link in the conversation. If the guest doesn't pay, the agent calls or messages before the quote expires and sends a new link if the old one has lapsed.

HiJiffy's Booking Assistant checks live availability through your booking engine and guides the guest to finish the booking. HiJiffy connects to payment gateways, but its pages don't describe the AI sending payment links.

Osvi's AI answers guest email from your own data

From the Pro plan, Osvi's agents answer email with the same property information and policies they use in chat. Your team sees every thread and can take over at any point, and the agent passes anything it can't answer to your team as a ticket.

On HiJiffy, the AI drafts email replies through the paid Email Copilot add-on, and a person approves each draft before it goes out.

Osvi vs HiJiffy pricing

List prices in USD, per month

Osvi's Starter, Pro and Premium plans cost $59, $129 and $309 a month on yearly billing, each covering up to 5 rooms, plus a one-time setup fee of $59, $399 or $649. We price larger properties by room count. Premium includes online check-in, upgrade and late-checkout offers, and review requests on WhatsApp, and the phone receptionist is added to any plan from $0.053 a minute.

HiJiffy's prices are "starting at" and rise with the number of rooms. It sells WhatsApp on Pro, Email Copilot, online check-in, upsells and reviews as add-ons.

Osvi and HiJiffy prices by plan
PlanOsviHiJiffy
Starter / Basic$59 yearly, $65 monthly (up to 5 rooms)From $109 yearly, $115 monthly
Pro$129 yearly, $140 monthly (up to 5 rooms)From $179 yearly, $190 monthly
Premium$309 yearly, $340 monthly (up to 5 rooms)From $359 yearly, $390 monthly
EnterpriseCustomTalk to sales

Osvi vs HiJiffy: questions

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Is Osvi better than HiJiffy?

Yes. Osvi's plans start $50 a month below HiJiffy's, its own AI receptionist answers your phone, and its agents answer guest email from your own property information. Osvi also works with all major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERA.

How much does HiJiffy cost?

HiJiffy's Basic, Pro and Premium plans start at $109, $179 and $359 a month on yearly billing, or $115, $190 and $390 monthly, and rise with the number of rooms. Osvi's matching plans start at $59, $129 and $309 a month.

Can HiJiffy answer phone calls?

Not with its own AI. HiJiffy's Voice feature handles voice notes in chat, and phone calls go through an external partner. Osvi's own AI receptionist answers calls from $0.053 a minute.

Does Osvi's AI reply to guest email on its own?

Yes, from the Pro plan. The agent answers from your property information and policies, your team can take over any thread, and anything the agent can't answer reaches your team as a ticket.

Does HiJiffy work with Cloudbeds, Apaleo, Mews and Opera?

Yes, on its Premium plan, which starts at $359 a month. Osvi's Premium plan connects to all major PMSs, those four included, from $309 a month.

Does Osvi include online check-in and upsells?

Yes. Osvi Premium checks guests in online and writes their ID and arrival time to your PMS, then sends upgrade, late-checkout and review messages on WhatsApp. HiJiffy sells check-in, upsells and reviews as add-ons.

Compare Osvi with other tools.

Side-by-side comparisons with other hotel platforms and messaging tools.