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Every conversation, analysed. Not a sample.

Observability reads every call and message end to end - how it ended, where the funnel leaked, how the customer felt, and what they asked that your agent couldn't do. Then it turns all of it into findings you can read the actual conversations behind.

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1,309 of 1,309 calls readLeaks located, stage by stageFindings backed by real calls
See every decision. Fix with evidence.
Osvi Observability
Total runs+12.4%
Goal rate%+4.1%
Escalations%−1.6%
Journey funnelLast 7 days

Runs

Engaged

Goal met

Quality trend
89.4+6.8 points
Decision traceRun #4821
Signal

Call connectedJourney memory attached

Captured
Decision

Change intent understoodNext-weekend stay requested

Reasoned
Tool

Booking API checkedTwo matching rooms available

Succeeded
Policy

Refund policy verifiedNo exception required

Passed
Outcome

Booking movedConfirmation sent and goal closed

Completed

Trusted across millions of customer conversations

See every conversation, not a sample.

Observability reads every call and message from beginning to end. It shows how the work ended, how quality changed, and which outcomes are moving across the full customer operation.

  • Analyse every conversation automatically
  • Measure outcomes, quality, and escalation rates
  • Open the conversations behind every metric

Trace exactly where the outcome changed.

Follow the signals, decisions, tool calls, policies, and handoffs behind any conversation. When something succeeds or fails, the complete path explains what happened and why.

  • One trace from first signal to final outcome
  • Inspect every decision and connected system action
  • Keep policy and source evidence attached

Turn evidence into the next fix.

Observability ranks the patterns worth attention by frequency and impact. Every finding explains why it matters and stays connected to the exact conversations that prove it.

  • Prioritise leaks and unmet customer asks
  • Read the evidence behind every finding
  • Measure whether each change improved the outcome

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Build, run, observe, and improve the complete customer journey.