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AI receptionist for bed and breakfasts.

At a bed and breakfast, the person who answers the phone also cooks breakfast, turns the rooms, and checks guests in. Osvi's AI receptionist answers your B&B's phone at any hour, quotes from your live rates, takes the reservation, and sends the payment link on WhatsApp during the call.

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Answers while you serve breakfastReservations from live ratesPayment link during the call

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Case study
Case study

The phone at a small inn

Most bed and breakfasts run with one or two people. The phone rings while you're serving breakfast, cleaning a room, or out on an errand, and a caller who reaches voicemail often tries the next inn on the list or books through an OTA instead.

The calls repeat: is the room free this weekend, what's the rate, is breakfast included, can we bring the dog, what time is check-in. Each one takes a few minutes, and the ones that come in late at night or before you're up go to voicemail.

Osvi's AI receptionist answers on your existing number or a new US number. It reads availability and rates from your property management system (PMS), such as Cloudbeds, Apaleo, Mews, or Oracle OPERA, takes the reservation, and sends the payment link on WhatsApp while the guest is still on the line. It answers questions about rooms, breakfast, parking, and pets from the property information you give it.

When a caller wants you, or the call needs judgment, such as a refund, a complaint, or a special request, the agent passes it to you as a ticket with the caller's number, the reservation, and a summary of the call. You pick it up when you're free, and the guest doesn't have to start over.

Read more: AI receptionist for hotels: what it can and can't do · What an AI receptionist costs

From a ringing phone to a paid reservation

The agent quotes from the same rooms and rates you see in your PMS, so the price on the call matches the payment link.

  • Answer every call
  • Quote and reserve
  • Send the payment link

Built for an inn run by one or two people

The agent covers the calls that interrupt your day and leaves the guest relationship with you.

  • After-hours calls
  • Property questions
  • Reminder calls
  • Handoff to you

Proof from Zostel's phone lines

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

What does an AI receptionist do for a bed and breakfast?

It answers your B&B's phone at any hour, handles questions about rooms, rates, and policies, takes reservations from your live availability, and sends the payment link on WhatsApp during the call. Anything that needs you comes to you as a ticket with a summary of the call.

How much does an AI receptionist cost for a B&B?

Osvi charges for voice by the minute, from $0.053 a minute, and the rate drops as monthly volume grows. A B&B that takes 300 minutes of calls a month pays about $16 for the calls. Hotel plans with website chat, WhatsApp, and guest messaging start at $59 per property per month.

Can it answer on my B&B's existing phone number?

Yes. Osvi works with your telephony provider, so guests keep calling the number they know. Osvi can also provide new numbers, including US numbers.

Does it work with my property management system?

Osvi works with Cloudbeds, Apaleo, Mews, and Oracle OPERA, as well as booking engines and custom APIs. The agent reads live availability and rates and, with write access, creates the reservation during the call.

Which languages does it speak?

More than 50, including English, Spanish, German, and Hindi, so international guests can ask questions and book in their own language.

Explore more for hotels.

Use cases, PMS integrations, and guides for hotels and hostels.