Apaleo integration for AI guest agents.

Apaleo runs its PMS on open APIs. Osvi connects to them, and your WhatsApp and voice agents read live inventory and rates, create bookings, and act on reservation events as they happen.

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Inventory and rate plans read liveBookings created in ApaleoReservation events trigger follow-ups

Osvi ↔ Apaleo

Osvi agents

Apaleo

Availability readNov 14 to 16 · 6 room typesREAD
Reservation createdPriya S. · 2 nights · $96WRITE
Payment receivedWebhook · reservation updatedEVENT

Trusted by hostel and hotel brands

Case study

Reading from and writing to Apaleo

Osvi connects to the Apaleo API over OAuth 2.0, scoped to the properties you choose.

Read inventory and rates
Create the booking
Act on events

Apaleo · how it works

Read inventory and ratesThe agent pulls units, availability, and rate plans from Apaleo when a guest asks about a stay.01
Create the bookingThe agent books the stay in Apaleo with the guest's details and sends the payment link.02
Act on eventsApaleo sends Osvi a webhook for each new, changed, or canceled reservation, and the agent starts the matching follow-up.03

Agent actions in Apaleo

Agents call Apaleo through bounded tools with your policies attached, and Osvi logs each action for your team to review.

Book on WhatsApp and voice
Handle changes
Pre-arrival and in-stay
Multi-property groups

Apaleo · capabilities

Book on WhatsApp and voiceON

Quote from live Apaleo rate plans and create the booking inside the conversation.

Handle changesON

Look up a reservation, check availability for new dates, and update the stay.

Pre-arrival and in-stayON

Send arrival messages and eligible upgrade offers when reservation events come in, and route in-stay requests to staff.

Multi-property groupsON

Run one agent team across the properties in your Apaleo account, with rules set per property.

Frequently asked questions

Apaleo is a trademark of its respective owner. Osvi is an independent product and is not affiliated with or endorsed by Apaleo.

What access does Osvi need in Apaleo?

OAuth access scoped to the properties and permissions the agent needs, in most setups inventory, rates, and reservations. You approve the scope during setup.

Can Osvi work alongside other Apaleo apps?

Yes. Apaleo supports many connected apps on one account. Osvi reads and writes through the same APIs as your other tools, so each tool sees the same bookings.

How do we get started?

Send us your Apaleo setup and the guest journey you want to automate first, and we'll map the agents, rules, and handoffs with you.

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