Osvi's AI agents answer your guests 24/7 by phone, WhatsApp, website chat, Instagram, Messenger, and email, in more than 50 languages. They take direct bookings at live rates, check guests in before arrival, route requests to your teams, and ask for the review. Your staff handle the conversations that need a person.
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Trusted by hostel and hotel brands
Guests contact you before they book, before they arrive, during the stay, and after they leave. Osvi answers at each stage with the reservation in front of it, so guests don't repeat themselves and your team sees one history per guest.
01 · Booking
A guest who calls or messages you is ready to book direct. Osvi replies in seconds, quotes live rates, and sends the payment link.
02 · Pre-arrival
Osvi sends the welcome, collects check-in details in the chat, and offers the upgrades the booking qualifies for.
03 · In-stay
Osvi answers questions in the guest's language, sends each request to the right team, and tells the guest when it's done.
04 · Check-out
On the last morning Osvi offers a late checkout, books the taxi, and sends the review link once the guest has left.
05 · Post-stay
Osvi thanks the guest, follows up on any complaint, and sends a direct-booking offer for the next visit.
One agent and one guest history across every channel.
Case study
Zostel is India's largest backpacker hostel brand, with properties in 70+ destinations. It runs Zobu on WhatsApp, a group booking agent across chat and voice, and a voice agent on its property phone lines.
Read the Zostel case studyInbox, campaigns, contacts, and reports in one place. These are Osvi's own screens, shown with a sample resort.
WhatsApp, Instagram, web chat, email, and calls in one list. The agent answers, your team sees each conversation with the booking and what the guest asked for, and takes over in one click.
Send a WhatsApp offer to past guests and follow it from sent to read, clicked, and booked, with the revenue each campaign brought in and the replies the agent handled.
Start on booking confirmed, wait until a week before arrival, send the welcome and check-in link, and branch: guests who checked in get an upgrade offer, the rest get a call from the voice agent.
Contact details, consent, preferences, stays, conversations, and purchases on one timeline, with the guest's best channel and the offer they're most likely to take.
Conversations by channel, how many the AI resolved without staff, first-response times, and guest satisfaction, for one property or the whole group.
The agent answers from your property information and reads prices, availability, and policy from your PMS for each reply. Osvi logs each answer with the data behind it, so your team can see why the agent said what it said. Zostel's hallucination rate is under 1%, and each change to its agents passes more than 250 test scenarios before it ships.
Is breakfast included for my kids?
Yes. Your rate includes breakfast, served 7:00 to 10:30 on the terrace, and children under 6 eat free.
Agents read availability, rates, and policy from all major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, write bookings and check-in details back, and track each payment link until the guest pays. Osvi keeps rates out of the prompt, so when you change a rate, the next quote uses it.
Osvi agents
CloudbedsEach plan covers a property with up to 5 rooms, plus a one-time setup fee. Larger properties pay by room count, so ask us for your price. Any plan can add the AI phone receptionist, billed by the minute on top.
Website chat that answers guests and takes direct bookings.
For hotels that hear from guests on social media and email.
The full guest journey on WhatsApp, from booking to the next stay.
For hotel groups and chains with their own systems and rules.
Prices exclude taxes.
To estimate what moving bookings off OTAs is worth, try the direct booking calculator.
Osvi's agents answer guests at any hour by phone, on WhatsApp, in chat on your website, on Instagram and Messenger, and by email. Before the stay they quote from live availability and rates, create the booking, send the payment link, and price group stays. Before arrival they check guests in online. During the stay they answer questions and route requests to your teams, and after checkout they ask for a review and send return-stay offers. Your team gets anything that needs judgment, with the context attached.
A guest who messages you on WhatsApp, opens the chat on your website, or calls your property is trying to book direct. If that guest waits an hour for a reply or the call rings out, they book on the OTA. An agent that replies within seconds and sends a payment link in the same conversation keeps the booking on your own channels.
Your property management system (PMS), such as Cloudbeds, Apaleo, Mews, or Oracle OPERA, booking engine, or channel manager for availability and rates; your payment gateway for payment links; WhatsApp through Meta or a provider such as Gupshup; and, for calls, your telephony provider or US phone numbers from Osvi.
No. The agent reads prices, availability, and policy from your systems through APIs for each quote, and Osvi runs pricing rules in code. Zostel's hallucination rate is under 1%, and each change to its agents has to pass more than 250 test scenarios before it ships.
The agent sends cancellations, disputes, complaints, and special requests to your team as one ticket with the guest's number, booking, and issue attached. Your staff reply from that ticket without asking the guest to repeat anything.
Yes. Zostel, India's largest backpacker hostel brand, runs Osvi agents on WhatsApp, for group bookings, and on phone lines across 111+ properties. The agents route each inquiry to the right property and apply that property's rules.
Hotel plans start at $59 a month for up to 5 rooms, billed yearly, or $65 billed monthly, plus a one-time setup fee from $59. We price larger properties by room count. Starter covers website chat. Pro, at $129, adds Instagram, Messenger, and email. Premium, at $309, adds WhatsApp, PMS integration, online check-in, request routing, and automated guest messages. Enterprise pricing is custom. Prices are also shown in GBP, EUR, and INR.
You can add the AI phone receptionist to any plan. It answers 24/7 in every US time zone, with US English voices, on your existing number or a local US number from Osvi, and it places callbacks to US numbers. Calls are billed by the minute from $0.053, the rate falls as monthly volume grows, and each phone number costs $5.26 a month.
Yes, on Premium and Enterprise. A few days before arrival the agent asks the guest on WhatsApp for their arrival time and ID, and writes both to the reservation in your PMS. Your desk only has to hand over the key.
Use cases, PMS integrations, and guides for hotels and hostels.
