AI receptionist for city and business hotels.

City and business hotels get calls from people who need a room tonight, corporate travelers changing a reservation, and international guests asking about late arrival and airport transfers. Osvi's AI receptionist answers them at any hour in more than 50 languages, quotes live availability, and takes the reservation on the call.

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Answers through sold-out weekendsMore than 50 languagesOvernight calls covered

Last updated 10 Nov 2026

Trusted by hostel and hotel brands

Case study

A full house and a ringing phone

A city hotel's phone is busiest when the hotel is. On a sold-out weekend, callers still ask for a room, and each call takes the front desk away from the guests checking in. Overnight, one or two people cover the desk, the door, and the phone.

On weekdays, corporate travelers and their assistants call to move a reservation by a day, ask for an invoice, or book a room for a colleague. International guests call from another time zone to ask about late arrival, airport transfers, and whether someone speaks their language.

Osvi's AI receptionist answers those calls. It reads live availability from your property management system (PMS), so on a sold-out night it says so and offers the nearest open dates or room types. When a room is free, it quotes the rate, takes the reservation, and sends the payment link on WhatsApp during the call.

At Zostel, guests complete 81% of the payments that start from a booking link the agent sends. Requests that need a decision, such as a negotiated corporate rate, an invoice change, or a complaint, go to your team as a ticket with the caller's number, the reservation, and a summary of the call.

Key facts

Osvi AI receptionist for city hotels: key facts
Channels	Phone, WhatsApp, website chat, Instagram, Messenger, and email
Languages	More than 50, including English, Spanish, German, and Hindi
PMS integrations	All major PMSs, including Cloudbeds, Apaleo, Mews, and Oracle OPERA, or a custom API
Reply time	Calls answered on the first ring; messages in about 5 seconds
Setup time	1 to 2 weeks
Pricing model	Calls billed by the minute, from $0.053, with no plan required; guest messaging on a monthly plan by room count, from $59 for up to 5 rooms
Data handling	Osvi encrypts guest data in transit and at rest and doesn't train AI models on it; the hotel owns the data

A call on a sold-out Saturday

The agent reads the same availability your front desk sees, so it doesn't promise a room you don't have.

Answer in the caller's language
Check live availability
Reserve or hand off

AI receptionist for city hotels · how it works

Answer in the caller's languagePick up at any hour and answer in the language the caller uses, including accented and non-native English.01
Check live availabilityQuote the rate when a room is free, and offer the nearest open dates or room types when the night is full.02
Reserve or hand offTake the reservation with a payment link, or pass a corporate or special request to staff as a ticket.03

Weekend rush and weekday business

The agent takes the repeat calls at both ends of the week and leaves your team with the guests in the lobby.

Overnight coverage
International callers
Corporate callers
Callbacks

AI receptionist for city hotels · capabilities

Overnight coverageON

Answer the calls a small overnight team can't get to, in every US time zone.

International callersON

Speak more than 50 languages, with US English voices that understand regional accents.

Corporate callersON

Look up the reservation, answer questions about it, and send change and invoice requests to your team.

CallbacksON

Call back guests who didn't book, including on US numbers, before the rate they were quoted expires.

Proof from Zostel's phone lines

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Read the Zostel case study

Zostel · results

Link to payment81%Payments guests completed through booking links the agent generated

After-hours calls1 in 5Property calls that arrive before 9am or after 9pm

Confirm on the call1 in 3Groups who confirm when a reminder call reaches them before the quote expires

Frequently asked questions

Which voice AI works for city hotels with sold-out weekend calls and a small overnight team?

Choose voice AI that reads live availability, so it can tell a caller the hotel is full and offer other dates without involving the front desk. Osvi's AI receptionist does that at any hour, takes reservations for open nights, and sends only the calls that need a decision to your overnight team as tickets.

Which AI tools handle corporate callers at business hotels?

Business hotels need an agent that can find a caller's reservation and hand billing decisions to staff. Osvi's AI receptionist looks up the reservation, answers questions about it, and books new stays from live rates. Negotiated rates, invoice changes, and billing questions go to your team as a ticket with the details.

Can an AI phone system serve international travelers and non-native English speakers?

Yes. Osvi's voice agents speak more than 50 languages, including English, Spanish, German, and Hindi, and answer in the language the caller uses. They understand accented and non-native English, including regional US accents, so an international guest can ask about rooms, rates, and late arrival and book on the same call.

Does it answer in US time zones and on US phone numbers?

Yes. The agent answers 24/7 in every US time zone, on your existing number or a local US number from Osvi. It speaks with US English voices, understands regional US accents, and places callbacks to US numbers for guests who asked about a room and didn't book.

How much does an AI receptionist cost for a city hotel?

Osvi bills voice by the minute, from $0.053, and the rate falls as monthly minutes grow. A hotel that takes 1,000 minutes of calls a month pays about $53, plus $5.26 a month for each extra phone number. You can buy voice alone and add guest messaging later.

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