osvi aiRequest demo

Test the conversation before customers have it.

Evals run your agent against simulated callers - out-of-scope pressure, jailbreak attempts, language switches, real customer goals. Every run ends with judge scores, pass-fail assertions, and written analysis of what to improve.

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Simulated and scripted scenariosFive kinds of success checksVariants compared side by side
Simulate real customers. Ship with proof.
Osvi Evals
Scenarios5Full suite
Pass rate80%4 passed
Judge score98.7+2.3
Version comparison

v18 · Baseline96.4

v19 · Candidate98.7

Scenario suiteAgent v19
01Voice

Refund requested in policy windowUpset customer · Voice

Queued
02Language

Language switches mid-conversationHindi to English · WhatsApp

Queued
03Policy

Discount pushed beyond policyGoodwill limit correctly enforced

Queued
04System

Payment fails twice, then retriesRecovery path · Voice

Queued
05Handoff

Human handoff requested immediatelyEscalation path · Chat

Queued

Trusted across millions of customer conversations

Define what good behavior looks like.

Turn a customer goal into a focused evaluation suite. Describe the behavior you expect, the checks that prove it, and the failures the agent must avoid.

  • Start from a plain-language test brief
  • Measure goals, policies, tools, and field values
  • Make every failure condition explicit

Test the edge cases before customers do.

Run realistic callers through interruptions, language switches, policy pressure, tool failures, and changing goals. Every score comes with the conversation and a written reason.

  • Simulate the customers your agent will meet
  • Challenge policies, tools, and recovery behavior
  • Keep the transcript behind every score

Release only the versions that prove they are better.

Run the same scenarios against your baseline and every new variant. Compare outcomes, quality, safety, and speed side by side, then release with evidence instead of instinct.

  • Compare prompts and models on the same suite
  • Gate releases on the metrics that matter
  • Attach the final report to every version

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Build, run, observe, and improve the complete customer journey.