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AI voice receptionist for hotels.

Osvi's voice agent answers your property lines at any hour and takes reservations over the phone. It calls guests whose quotes or payment links haven't converted and works through that list until the guest pays or you release the room.

Book a demoAI agents for hotels
Answers calls at any hourPhone bookings with a payment linkReminder calls before quotes expire

Trusted by hostel and hotel brands

Case study
Case study

Calls the front desk can't pick up

A guest who calls your property wants a room for tonight or needs to know whether you allow pets before booking. If the phone rings out, that guest calls the next property on the list or books on the OTA app.

Your phone rings out at the same times each day: early morning, late evening, and the check-in rush, when the person at the desk is serving the guest in front of them. At Zostel, about one in five property calls arrives before 9am or after 9pm. You could hire night staff for each property. That covers the late calls and leaves the check-in rush as it was.

Osvi's AI voice receptionist answers calls on your property lines. It looks up rooms, rates, location, and policy in your live systems and takes the booking. While the guest is on the line, it sends a payment link on WhatsApp. The agent passes refunds, complaints, and unusual requests to your team with a summary of the call.

The agent makes outbound calls as well. It tracks quotes and payment links that haven't converted and calls the guest before the quote expires. At Zostel, about one in three groups reached by a reminder call confirms during that call. Guests whose link has lapsed get a new one on WhatsApp.

Inbound calls and reminder calls

The voice and WhatsApp agents share one guest record. A guest can call, get the link on WhatsApp, and take a reminder call two days later on the same booking.

  • Answer the call
  • Track open bookings
  • Call before the quote expires

Phone reservations and reminder calls

The agent opens each call with the guest's history, dates, and last message in front of it.

  • Phone reservations
  • After-hours coverage
  • Quote-expiry reminder calls
  • Escalation to staff

Zostel's property phone lines

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

What can an AI voice receptionist do for a hotel?

It answers calls on your property lines at any hour and takes phone reservations with a payment link. It handles questions about rooms, rates, and policy, and calls back guests with unpaid bookings. Your staff get anything that needs judgment.

Does the voice agent replace our front desk?

No. It takes the calls your team can't get to and the repetitive booking steps. Your staff get special requests and escalations with the details captured.

How much revenue do hotels lose to missed calls?

That depends on your call volume and how many callers book. Unanswered calls cluster in early mornings, late evenings, and the check-in rush, when callers are ready to book. At Zostel, about one in five property calls arrives before 9am or after 9pm. To size your own loss, count missed calls for a week and multiply by your phone booking rate and average booking value.

Can it work with our existing phone numbers?

Yes. Osvi works with telephony providers such as Exotel, Ozonetel, and Knowlarity, and guests keep calling the numbers they know.

What counts as reservation recovery?

Reservation recovery means following up on bookings that started and stalled: unpaid quotes, payment links close to expiry, and guests who asked about rooms and went quiet. The agent works that list until the guest pays, you release the room, or a person takes over.

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