Multi-property routingON
If you run several properties in one city, the agent confirms which one the guest means before it checks rooms.
A guest who writes to your WhatsApp number has picked you over the OTA app on the same phone. If your reply takes an hour, or comes the next morning, that guest opens the OTA and books there, and you pay commission on demand you created.
If your front desk answers WhatsApp from a shared phone, your staff can keep up at noon on a quiet Tuesday. At 11pm on a long weekend they are checking guests in while forty chats sit unread. More than a quarter of Zostel's guest messages arrive before 9am or after 9pm.
Osvi's WhatsApp booking agent replies to those messages as they arrive. From a message like "two of us, Friday, three nights" it picks out the dates and guest count, asks which property if you run more than one, and checks availability and rates in your PMS or booking engine before it quotes. Once the guest says yes, the agent creates the booking and sends the payment link in the chat. If the guest asks for a person, your team gets the conversation with the dates, quote, and request written down. You can run the same agent in a chat widget on your website and inside your web app or booking portal.
The agent reads prices from your PMS or booking engine for each quote, so it won't offer a room someone booked an hour ago or a rate you changed this morning. Osvi runs policies, coupons, and minimum stays as rules in code, and two guests who ask the same question get the same answer.