Osvi vs Wati for hotel WhatsApp and bookings

Osvi books rooms on WhatsApp

Osvi's agents read availability and rates from all major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERA, create the reservation and send the payment link in WhatsApp. If the guest doesn't pay, the agent follows up before the quote expires.

Wati is a WhatsApp platform for marketing and support teams. Its Astra agents answer from your content, qualify leads and book meetings through tools such as Calendly, and its integrations list no hotel PMS or booking engine.

Osvi answers your phone line

Osvi's AI receptionist answers your regular phone line, on your existing number or a new US number, from $0.053 a minute on any plan.

Wati's Astra Voice AI is a limited beta for calls to your WhatsApp number, on the Business plan.

Osvi answers email

Osvi answers on the phone, WhatsApp, website chat, Instagram, Messenger and email with the same agents and guest history. Wati says it isn't a full email or phone helpdesk.

What a hotel pays

Osvi's hotel plans cost $59, $129 and $309 a month on yearly billing, each covering up to 5 rooms, plus a one-time setup fee. We price larger properties by room count. Premium, at $309, includes the WhatsApp booking agent, the PMS connection, online check-in and request routing. The phone receptionist is added to any plan from $0.053 a minute, and Meta's WhatsApp fees apply on both products.

Wati prices each plan by country and bills WhatsApp messages on top. Its voice beta needs the Business plan, $279 a month billed yearly in the US, and Business still connects to no hotel PMS. Osvi's AI receptionist works on the $59 Starter plan.