Osvi vs Manychat for hotel Instagram, WhatsApp and bookings

Osvi handles the whole stay

Osvi's agents take the guest from the first question to the booking and through the stay: online check-in, requests, checkout and the next visit.

Manychat replies to DMs and comments, captures leads and runs marketing flows, mainly on Instagram. Its AI answers FAQs from saved knowledge and can run a goal-based conversation, such as qualifying a lead.

Osvi books from your PMS

Osvi works with all major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERA. It reads availability and rates, creates the reservation and sends the payment link in the chat.

Manychat's integrations cover marketing tools such as Google Sheets, HubSpot, Zapier and Make, with no hotel PMS or booking engine, and it has no booking feature.

Osvi answers calls and website chat

Osvi answers on the phone, WhatsApp, website chat, Instagram, Messenger and email with the same agents and guest history. Manychat has no voice channel or website chat.

What a hotel pays

Osvi's hotel plans cost $59, $129 and $309 a month on yearly billing, each covering up to 5 rooms, plus a one-time setup fee. We price larger properties by room count. Pro, at $129, answers Instagram, Messenger and email with AI and sends payment links. Premium, at $309, adds the WhatsApp booking agent and the PMS connection, and the phone receptionist is added from $0.053 a minute.

Manychat charges by the number of contacts you message each month, so the bill grows with your guest list. WhatsApp needs its Pro plan or above, with Meta's fees on top, and no Manychat plan includes room booking or a PMS connection, so your staff still quote and book each room.