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Osvi vs Whistle now Cloudbeds Guest Experience

Cloudbeds bought Whistle in 2022, and it now ships as Cloudbeds Guest Experience, the messaging module of the Cloudbeds platform. Osvi answers your phone with its own AI, books from live rates inside the conversation, and works with Cloudbeds and every other major PMS.

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AI phone receptionistBooks in the conversationWorks with Cloudbeds

Osvi or Whistle: which is better for your hotel?

Osvi. Cloudbeds Guest Experience has no voice agent of its own, and its pages don't describe its AI quoting rates or booking. Osvi answers the phone and books the room in the conversation, connects to Cloudbeds, and works the same way on every other major PMS.

AI on your phone line

Osvi's receptionist answers 24/7 with the same knowledge and guest record as your chat. Cloudbeds sends hotels to external partners for calls.

Bookings inside the conversation

Osvi quotes live rates, creates the reservation and sends the payment link in the chat. Cloudbeds' pages describe its AI answering questions and handing off to staff.

Cloudbeds and every other major PMS

Osvi reads rates and creates reservations through the Cloudbeds API, and works the same way with Apaleo, Mews, Oracle OPERA and the other major PMSs.

Osvi vs Whistle: features and pricing

Osvi and Whistle compared on channels, hotel systems and pricing
FeatureOsviWhistle
Built forHotels, hostels and hotel groupsHotels on the Cloudbeds platform
AI phone receptionistIts own AI on any plan: answers 24/7, quotes live rates, takes the reservationNo voice agent of its own; calls go to external partners
WhatsAppAnswers, quotes and books inside the chatAI chatbot answers on WhatsApp
Website chatOn every planLive chat and AI chatbot
Instagram and MessengerFrom the Pro plan"Social media" listed; Instagram and Messenger not named
EmailFrom the Pro plan; replies from your own property data, and staff can take over any threadYes
Hotel PMS integrationsAll major PMSs, including Cloudbeds, Apaleo, Mews and Oracle OPERACloudbeds only
Books rooms from live ratesQuotes live availability and creates the reservation in your PMSQuoting and booking inside the chat not described
Payment links in the conversationSends the link in the chat, or on WhatsApp during a call, and chases unpaid onesCheck-in and folio payments; AI payment links not described
Prices on its websiteStarter, Pro and Premium, in USD, GBP, EUR and INREvery plan says "Request a quote"
How it's pricedMonthly plan covering up to 5 rooms; calls billed by the minuteSold inside Cloudbeds' Experience plan
Starting price$59 a month for up to 5 rooms; $309 with WhatsApp and the PMS connection (billed yearly)Not published

Prices in USD before tax, November 2026. Whistle details from Cloudbeds Guest Experience; Osvi prices from our hotel plans.

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How Osvi and Whistle differ

Whistle is now part of Cloudbeds

Cloudbeds announced it had bought Whistle in June 2022. The product is now Cloudbeds Guest Experience, sold in Cloudbeds' Experience plan, and trywhistle.com sends visitors to Cloudbeds.

That makes it a module of the Cloudbeds platform, tied to the Cloudbeds PMS. Osvi is a set of AI agents that connect to any major PMS, Cloudbeds included.

Osvi answers the phone with its own AI

Osvi's AI receptionist answers your phone line with the same knowledge and guest history as your chat. It quotes live rates, takes the reservation and sends the payment link on WhatsApp during the call, from $0.053 a minute.

The Guest Experience page doesn't include a voice agent. Cloudbeds hotels answer calls through external voice partners.

Osvi books inside the conversation

Osvi's agents quote availability and rates from your PMS, create the reservation and send the payment link in the same conversation, then follow up if the guest doesn't pay.

Cloudbeds' AI agent answers questions from your website, listings and house rules and hands off to staff. Its pages don't describe it quoting live rates or booking inside the chat.

Osvi works alongside Cloudbeds

Osvi connects to the Cloudbeds API to read availability and rates and create reservations, so a Cloudbeds hotel can add Osvi for calls and in-chat bookings. See Osvi and Cloudbeds.

Osvi vs Whistle pricing

What a hotel pays

Osvi's hotel plans cost $59, $129 and $309 a month on yearly billing, each covering up to 5 rooms, plus a one-time setup fee of $59, $399 or $649. We price larger properties by room count. WhatsApp and the PMS connection come with Premium, and the phone receptionist is added to any plan from $0.053 a minute.

Cloudbeds publishes no prices. Its Flex, One and Experience plans each say "Request a quote", and Guest Experience sits in Experience.

Osvi vs Whistle: questions

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Is Osvi better than Whistle?

Yes, if you want AI that answers calls and books from live rates in the conversation. Osvi works with every major PMS, and on Cloudbeds you can run Osvi next to Guest Experience.

What happened to Whistle guest messaging?

Cloudbeds bought Whistle in 2022. The product is now Cloudbeds Guest Experience, part of Cloudbeds' Experience plan, and trywhistle.com redirects to Cloudbeds.

Can I use Osvi with Cloudbeds?

Yes. Osvi connects to the Cloudbeds API to read availability and rates and create reservations, so Cloudbeds hotels can add Osvi for AI calls and bookings in chat.

Does Cloudbeds Guest Experience answer phone calls?

Not with its own AI. Cloudbeds works with external voice partners for calls. Osvi has its own AI phone receptionist from $0.053 a minute.

How much does Cloudbeds Guest Experience cost?

Cloudbeds doesn't publish prices; its plans are quote-only. Osvi's hotel plans start at $59 a month for up to 5 rooms, billed yearly.

Compare Osvi with other tools.

Side-by-side comparisons with other hotel platforms and messaging tools.