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Group booking automation for hotels and hostels.

A group enquiry brings more revenue per booking and more checks before you can quote. Osvi's group booking agent collects the details, runs the pricing checks your team does by hand, sends the booking link, and follows up with the organizer until the group pays.

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Your pricing rules in codeQuotes in the same conversationFollow-up until the group pays

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Case study
Case study

Pricing a group by hand

A group of twelve asking for three nights looks like one booking. To price it, someone on your team checks availability across room types, your policy on group size, weekday and weekend rates, meal plans, and any discount the group qualifies for. That person works through each check after the enquiry has waited in the queue.

Closing the booking takes longer. One organizer collects dates and money from everyone else, and the conversation runs for days. Quotes expire and organizers go quiet, and a group that was one message from confirming books another property. The longer a group waits for your quote, the more of these you lose.

Osvi's group booking agent handles the enquiry in one conversation on WhatsApp or voice. It collects the headcount, dates, room mix, and meal plan, runs your pricing checks as rules in code, and sends the quote with a booking link. While the group decides, the agent picks up where the organizer left off and calls before the quote expires.

Zostel built this for its group and B2B stays. Each group stay has to clear availability, property policy, weekday rules, meal plans, and discounts before Zostel can price it, and group demand kept growing. The agent now resolves 77% of group chats start to finish. Groups that need something special reach Zostel's team with the details captured.

Quoting a group in three steps

Osvi keeps the pricing logic in code and reads rates from your systems, so two groups with the same brief get the same quote.

  • Collect the brief
  • Run the pricing checks
  • Close the group

Group conversations that run for days

The organizer has to check with the rest of the group before paying. The agent keeps the conversation and the quote on one record while they do.

  • Chat and voice
  • B2B and repeat groups
  • Timed follow-up
  • Exceptions to your team

Zostel's group pricing

Zostel, India's largest backpacker hostel brand, runs three Osvi agents across 111+ properties. Zobu answers guests on WhatsApp, a group booking agent prices group stays over chat and voice, and a voice agent picks up the property phone lines.

Frequently asked questions

Which group pricing rules can the agent apply?

The rules your team applies today, written in code: availability by room type, minimum stays, weekday and weekend rates, meal plans, group discounts, and property-specific policy. The agent runs all of them before it quotes.

How fast can a group get a quote?

In the same conversation. Once the agent has the headcount, dates, and room mix, it runs the pricing checks and sends the quote with a booking link, at any hour.

Can it handle corporate and travel-agent groups?

Yes. You can give B2B partners their own rates and rules, and the agent applies them when it recognizes the account.

What if a group needs approval from a manager?

The agent hands the request to your team with the brief and the draft quote attached, then picks the conversation back up once a person has decided.

What happens if the group doesn't pay before the quote expires?

The agent calls the organizer before the link expires. At Zostel, about one in three groups reached this way confirms on the call. Groups whose link has lapsed get a new one on WhatsApp.

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