01.
Help shoppers choosewith live context.
Answer fit, compatibility, inventory, and bundle questions from live data, then update the cart.
Turn shopper conversations into completed orders and retained customers.
Osvi connects storefront, inventory, order, payment, and support context across WhatsApp, voice, email, and chat—so product questions become purchases and post-order exceptions reach a verified resolution.
SIGNALDay 1Activity 01
Shopper leaves a stocked cart after asking a product question
Shopper leaves a stocked cart after asking a product question. Osvi opens “Recover a high-intent cart and complete checkout” with the customer and live operating context already attached.
- source
- live system
- context
- available
- status
- received
Trusted by customer operations team
Keep the shopper journey moving from discovery to delivery.
Agents use live catalog, cart, order, and policy context to choose and complete the next action.
02.
Recover checkouton the right channel.
Detect the blocker and resume payment through the best channel without restarting the journey.
03.
Resolve post-orderexceptions quickly.
Apply live order and policy context to delivery, return, exchange, or refund requests.
One operating thread from first signal to final outcome.
Every specialist works from the same memory, follows the same approved operating context, and records what happened for the next interaction.
Customer history, system state, and prior decisions travel together.
Agents read and write through the tools already running the operation.
Escalations arrive with the reason, evidence, and next action intact.
Explore other industries.
The operating model stays consistent. The customer, systems, policies, and completion criteria change with each industry.