01.
Turn freight enquiriesinto bookings.
Collect shipment details, create an approved quote, and write the confirmed booking to the TMS.
Turn every shipment exception into a verified next move.
Osvi connects shipper, customer, driver, fleet, and tracking conversations to TMS and delivery systems—so quotes convert, NDRs recover, and every exception gets a confirmed operational next step.
SIGNALDay 1Activity 01
NDR reports an address or customer-availability issue
NDR reports an address or customer-availability issue. Osvi opens “Recover a failed delivery before the next dispatch run” with the customer and live operating context already attached.
- source
- live system
- context
- available
- status
- received
Trusted by customer operations team
Resolve the moments that usually trigger manual chasing.
Agents keep shipment, driver, customer, and operations data aligned to one verified state.
02.
Resolve NDRsbefore the next attempt.
Verify the failure, update delivery preferences, and confirm the new attempt in the delivery system.
03.
Onboard driverswith compliance intact.
Guide document verification and training, then route exceptions with the driver record attached.
One operating thread from first signal to final outcome.
Every specialist works from the same memory, follows the same approved operating context, and records what happened for the next interaction.
Customer history, system state, and prior decisions travel together.
Agents read and write through the tools already running the operation.
Escalations arrive with the reason, evidence, and next action intact.
Explore other industries.
The operating model stays consistent. The customer, systems, policies, and completion criteria change with each industry.